Tips on how to formulate it positively

Many executives are unable to give well-formed instructions. Why, just do not lose too much time with appreciation. Shapely? Do not you know? Well, our brains respond to positive, well-formed sentences rather than negative signals. So give well-formed instructions to your staff using a first-person message. Learn to formulate positively.

For the positive formulation of instructions there are seven basic rules.

1. Instructions must be within the competence of the contact person

So not: "Tell your employees that the smoking breaks are getting out of hand and that I will not tolerate this anymore."
Better: "I want you to talk to your staff and ask them to reduce the number of smoke breaks."

2. Instructions should be formulated in a positive way

So not: "By Friday, all orders must be done."
Better: "I wish from you that we complete all orders by Friday."

3. Instructions contain no comparisons

So not: "You should be a little friendlier to our customers."
Better: "I wish that you take a little more time for our customers."

4. Instructions are situational

So not: "You might show a little more interest in your work."
Better: "I wish that you take some more time to work."

5. Instructions are specifically specific

So not: "You have to approach your employees a bit more."
Better: "I wish you to have regular employee appraisals."

6. Instructions are formulated without modalities

So not: "You could easily contribute a little more to the success."
Better: "I wish you to take over the YX task."

7. Instructions contain no stimulus words

Not like that: "At least you could say thanks to the employees."
Better: "I wish of you that you express thanks to all employees next Tuesday."

Conclusion: In any case, I would like you to take a few minutes each day in the future for well-formed instructions.

Picture credits: Robert Kneschke /

PS: Quality management is important to us!

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