Many executives are unable to give well-formed instructions. Why, just do not lose too much time with appreciation. Shapely? Do not you know? Well, our brains respond to positive, well-formed sentences rather than negative signals. So give well-formed instructions to your staff using a first-person message. Learn to formulate positively.
For the positive formulation of instructions there are seven basic rules.
1. Instructions must be within the competence of the contact person
So not: "Tell your employees that the smoking breaks are getting out of hand and that I will not tolerate this anymore."
Better: "I want you to talk to your staff and ask them to reduce the number of smoke breaks."
2. Instructions should be formulated in a positive way
So not: "By Friday, all orders must be done."
Better: "I wish from you that we complete all orders by Friday."
3. Instructions contain no comparisons
So not: "You should be a little friendlier to our customers."
Better: "I wish that you take a little more time for our customers."
4. Instructions are situational
So not: "You might show a little more interest in your work."
Better: "I wish that you take some more time to work."
5. Instructions are specifically specific
So not: "You have to approach your employees a bit more."
Better: "I wish you to have regular employee appraisals."
6. Instructions are formulated without modalities
So not: "You could easily contribute a little more to the success."
Better: "I wish you to take over the YX task."
7. Instructions contain no stimulus words
Not like that: "At least you could say thanks to the employees."
Better: "I wish of you that you express thanks to all employees next Tuesday."
Conclusion: In any case, I would like you to take a few minutes each day in the future for well-formed instructions.
Picture credits: Robert Kneschke / stock.adobe.com
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